SHIPPING AND RETURNS

 

+ SHIPPING - DOMESTIC

For within US Or Japan

All orders are processed within 1-2 business days after purchasing. We do not ship on National Holidays, or weekends, so if you place an order on a holiday or after 10 am on Friday, it will be shipped the following Business day.

We are unable to process cancellations at this time and apologize for the inconvenience.

  • Once shipped, orders will generally take 3-7 business days to arrive depending on where you live.

  • All orders will include a USPS tracking number, you will receive your tracking number via email once your package has been shipped.

  • Please upgrade to USPS Priority Mail if you would like insurance included in your shipment. (USPS covers up to $100 for lost, damaged and missing packages. Insurance will not cover packages that have been confirmed as delivered. Please visit the USPS website for more information.)

  • USPS insurance does not cover stolen packages, if you feel your location is an unsafe place for delivery, please notify us immediately so we can add a signature confirmation to your order. With a signature confirmation, your package will not be delivered unless someone in your household has signed for it.

  • Please note that once a package leaves our premises, it is no longer under our control.

  • By making a purchase with us, you agree Ezra Zayn will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.


+ SHIPPING - INTERNATIONAL

Please allow up to 3 weeks for international orders to be received, but note that further delays are possible due to customs. Japan Post does not provide international tracking, so you may also need to check with your local post office to receive your package.

Please double check the address you provide during shipment, we will not be held responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer.

We are unable to process cancellations at this time and apologize for the inconvenience.

Japan Post International shipping delivery times may vary between 2-12 weeks depending on your local post office. Unfortunately we are not able to provide a better estimated time of arrival as it is different for every country. Shipment will also depend on how long your package is processed through customs.

On average, shipment to Canada normally takes 1-2 weeks to arrive.

All Japan Post International packages will include a tracking number, but please note it is common to see no additional tracking information once your package leaves Japan.

Japan Post Express Mail Service normally takes 7-14 business days to arrive, includes a tracking number and insurance (up to 20,000YEN for lost or missing packages, please visit the Japan Post Express Mail Serivce website for more information).

Please check with your local post office or the customs department for any import duties, local taxes or handling charges that may be applied to your purchase.

We do not determine any foreign duties or local taxes associated with imported packages and will not be held responsible for any of the charges that may occur.

Please keep in mind that once a package leaves our premises, it is no longer under our control. If you experience any problems during shipment please contact your local post office immediately.

By making a purchase with us, you agree Ezra Zayn will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.


+ RETURN POLICY

Before making a return please ensure that you refer to the returns policy on our RETURNS page, as we cannot accept your return nor issue you with store credit if the items do not comply with the requirements. All returns must be pre-approved by Ezra Zayn. Please DO NOT send back your order before submitting your return request via email and getting your return verification number. If you need to return an item due to a defect or incorrect shipment, simply send an email to hello@ezrazayn.com and let us know the reason for you return, and we will work with you to resolve the issue.

  • Returns are accepted within 14 days from your delivery date, and store credit is accepted within 30 days

  • Goods must be returned in new, unused condition with tags in its original package, with a copy of your receipt

  • FINAL SALE items cannot be returned for exchange, credit, or refunds. There is no returns or refunds on sale items

  • We do not cover the costs of return shipping, and original shipping fees are non-refundable

  • Any return postage fees, duties and taxes are the responsibility of the customer

  • Returns: Customers will be issued a credit note once goods are received and verified by our warehouse for any returns.

  • Refunds: Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.


+ HOW TO ORGANIZE RETURN

[1] Email hello@ezrazayn.com for a return verification number (RVN)

[2] Circle what you’re sending back on the packing slip and include RVN

[3] Place the item(s) and packing slip in a secure box

[4] Take your package to your preferred carrier and ship to:

Attn: Ezra Zayn Returns PO Box 62222 Irvine, CA 92602 (US customers only)

Or

Attn: Ezra Zayn Returns Tomari Port Building 1F3-25-2 Maejima Naha Okinawa, Japan 900-0016 (For Japanese or all international customers)

We suggest using a trackable shipping service to return your items. Please also note that original shipping charges will not be refunded.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Please allow 1 to 2 weeks (5-10 business days) for your return to process. Returns are credited to the same card or PayPal account used to make your purchase.


+ EXCHANGES

Unfortunately we do not accept exchanges, but we will offer a credit note once the item is back in the warehouse. You can then place a new order after your return request is approved.